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Measuring Service Performance : Practical Research for Better Quality
Measuring Service Performance : Practical Research for Better Quality
- 자료유형
- 단행본
- ISBN
- 9781472411914 (hardback : alk. paper)
- ISBN
- 9781472411921 (ebook)
- ISBN
- 9781472411938 (epub)
- 저자명
- Lisch, Ralf
- 서명/저자
- Measuring Service Performance : Practical Research for Better Quality / by Ralf Lisch
- 발행사항
- Farnham, Surrey : Gower, 2014.
- 형태사항
- xviii, 193 p. ; 25 cm.
- 서지주기
- Includes bibliographical references (p. 185-188) and index.
- 가격
- £60.00
- Control Number
- chimsin:375306